1. Introduction
Welcome to Siri Spiritual Stores ("we", "our", or "us"). We specialize in providing 100% authentic, laboratory-certified Nepal Rudraksha, sacred Panchaloha Kada, energized astrological gemstone bracelets, and Vedic pooja materials.
We recognize that our devotees entrust us with sacred birth details (such as Janma Rashi, birth stars) and personal shipping details. We strictly ensure that your data is guarded with the highest level of administrative, technical, and spiritual integrity.
2. Information We Collect
We only collect the essential information required to fulfill your sacred orders, provide astrology matches, and ensure doorstep delivery:
- Personal Contact Information: Full name, mobile phone number (WhatsApp enabled), shipping address, city, and postal pincode.
- Astrological & Sizing Preferences: Janma Rashi (Moon Sign), specific life goals selected in our Rashi Gem Matcher, chosen bead diameters (e.g. 8mm, 10mm), and wrist size measurements.
- Order & Consecration Records: Items ordered, unique Order ID (e.g.
SIRI-XXXXXX), blessing shrine information, and laboratory certificate verification logs.
- Technical & Session Data: Browser type, approximate IP location, and local storage items for cart persistence and multi-language selections (Kannada, English, Hindi, Tamil, Telugu).
3. How We Use Your Information
Your details are utilized strictly for the following purposes:
- Order Fulfillment: Preparing your consecrated items, packing with certified laboratory reports and holy Ganga Jal sanctification kits.
- Doorstep Courier Delivery: Enabling reliable Cash on Delivery (COD) dispatch via verified national logistics partners across India.
- Order Updates & Support: Sending order confirmations, live transit tracking notifications, and invoice receipts via WhatsApp or SMS.
- Vedic Customization: Personalizing gemstone recommendations and tailoring mantras during the pre-dispatch Pranapratishtha pooja.
🛡️ Our Zero-Spam Promise: We never sell, rent, or monetize your mobile numbers or personal details to telemarketers, data brokers, or external advertising networks.
4. Payment & Cash on Delivery (COD) Security
We provide 100% Cash on Delivery (COD) across India so you only pay in cash upon physically inspecting your parcel.
When online payments or UPI options (Razorpay, PhonePe, Google Pay, Paytm) are selected:
- All online transactions are encrypted via 256-bit Bank-Grade SSL (HTTPS).
- We never store or view your credit card, debit card numbers, CVV, or UPI PINs on our servers. All processing is securely handled by RBI-approved, PCI-DSS compliant payment gateways.
5. Sharing with Courier Partners
To deliver your sacred items to your doorstep in 3 to 5 business days, we share solely your shipping address, recipient name, and contact phone number with our authorized delivery partners (such as Blue Dart, Delhivery, Express Courier, and India Post Speed Post).
These logistical providers are contractually obligated to maintain strict confidentiality and utilize your address exclusively for parcel delivery.
6. Data Retention & Safeguards
Your order records and laboratory authenticity serial numbers are stored in secure, encrypted databases to allow you to track past orders, verify authenticity certificates, and request replacements if needed.
We implement strict role-based access controls, firewalls, and security monitoring to prevent unauthorized access, alteration, or disclosure.
7. Cookies & Local Storage Policy
Our website uses browser localStorage to improve your experience without intrusive tracking:
sridivya_cart: Remembers items placed in your shopping cart across sessions.sridivya_lang: Remembers your preferred regional language (Kannada, English, Hindi, Tamil, Telugu).
You can clear your browser local storage or cookies at any time without affecting your ability to browse products.
8. Your Rights as a Devotee
Under applicable Indian data protection laws, you possess the following rights:
- Right to Review: You may request a copy of your stored order details or invoice records.
- Right to Correct: You may update your phone number, shipping address, or spelling at any time prior to courier dispatch.
- Right to Erasure: You can request complete deletion of your historical order logs from our database after delivery fulfillment.
9. Grievance Officer & Contact Details
If you have any questions, concerns, or requests regarding this Privacy Policy or the security of your data, please contact our dedicated Devotee Care & Grievance Officer: